General Terms and Conditions

General Terms and Conditions – HUELLX

Last updated: August 1, 2026

Welcome to HUELLX.

These General Terms and Conditions apply to the use of the HUELLX website and to all purchases made through our webshop.

By visiting our website or placing an order, you agree to these terms and conditions.

1. Company Information

HUELLX is operated by:

JENIK GOULD ST INC

Address:

1312 17th Street #692

Denver, CO 80202

United States

Website:

https://huellx.com

Email address:

support@huellx.com

HUELLX sells its products to consumers in the Netherlands and Belgium through its webshop.

2. Definitions

In these General Terms and Conditions, the following definitions apply:

HUELLX

the online webshop operated by JENIK GOULD ST INC.

Customer

any natural person who places an order for private use.

Agreement

the purchase agreement that arises as soon as HUELLX confirms an order.

Product

any item offered through the webshop.

Working day

Monday to Friday, excluding official holidays.

3. Applicability

These General Terms and Conditions apply to:

· the use of our website;

· all offers;

· all agreements;

· every order;

· every delivery.

Deviations from these conditions are only valid if confirmed in writing by HUELLX.

If a provision proves to be invalid, the remaining provisions remain fully in force.

4. Use of the Website

By using our website, you declare that you:

· are at least 18 years old or have permission from a legal representative;

· will provide accurate data;

· will not misuse our website;

· will not spread viruses or malicious software;

· will not attempt to manipulate our systems.

HUELLX reserves the right to temporarily or permanently deny users access to the website in cases of fraud, misuse or violation of these terms.

5. Product Information

HUELLX takes great care in displaying:

· product photos;

· product descriptions;

· colors;

· sizes;

· specifications.

Despite our care, minor differences may arise between images and the actual product delivered.

This can be caused by, among other things:

· screen settings;

· lighting conditions;

· product updates;

· differences between production batches.

Obvious errors or mistakes in prices or product information are not binding on HUELLX.

HUELLX reserves the right to add, modify, or remove products from its assortment at any time.

6. Availability

All products are offered while supplies last.

Despite careful inventory management, it may happen that a product is no longer available after an order has been placed.

In that case, HUELLX will:

· contact the customer;

· offer an alternative if available;

· or refund the full purchase amount.

HUELLX is not liable for any damages resulting from temporary unavailability of products.

7. Formation of the Agreement

An agreement is formed as soon as:

· the order has been successfully placed;

· payment has been authorized;

· HUELLX has sent an order confirmation by email.

HUELLX reserves the right to refuse or cancel an order in case of:

· payment problems;

· suspicion of fraud;

· incorrect personal data;

· incomplete address details;

· technical errors;

· pricing errors;

· force majeure;

· stock problems.

If an order is cancelled after payment has been received, the full amount will be refunded via the same payment method.

8. Prices

All prices on the website are displayed in euros (€), unless otherwise stated.

Prices include legally applicable taxes if legally required for the respective sale.

HUELLX reserves the right to change prices at any time. Price changes do not affect already confirmed orders.

Obvious pricing errors, system errors, or technical malfunctions give HUELLX the right to cancel an order before it has been shipped. In that case, any already paid amount will be fully refunded.

Discounts, promotions, and special offer prices are only valid during the specified promotional period and cannot be applied retroactively.

9. Payment Methods

HUELLX only accepts the payment methods displayed during the checkout process.

We currently support, among others:

· Credit card (Visa, Mastercard, and similar cards)

· iDEAL

· PayPal

All payments are processed through secure payment providers.

HUELLX does not store full payment card details.

If a payment is refused or not processed successfully, the order will not be completed.

HUELLX reserves the right to perform additional checks if fraud or misuse is suspected.

10. Order Processing

Upon receipt of successful payment, your order will be processed.

The usual processing time is:

1 to 3 business days

During busy sales periods, holidays, or promotional campaigns, processing may take longer.

Once an order has been processed for shipment, it usually cannot be changed or cancelled.

11. Shipping Policy

HUELLX currently delivers to customers in the Netherlands and Belgium.

Orders are shipped from international distribution centers.

We work with professional logistics partners to ensure safe and reliable delivery.

The choice of carrier may vary depending on:

· delivery address;

· package size;

· logistical capacity;

· seasonal peak times.

HUELLX does not guarantee delivery via a specific carrier.

12. Delivery Times

The average delivery time is:

7–15 business days

The stated delivery time is an indication and not a strict deadline.

Delays may occur due to, among other things:

· weather conditions;

· customs checks;

· national holidays;

· logistical congestion;

· delays with carriers;

· force majeure.

HUELLX is not liable for delays beyond its reasonable control.

13. Track & Trace

As soon as your order has been dispatched, you will receive a shipping confirmation by email.

If available, this email will contain a Track & Trace code, which can be used to track the shipment.

Tracking information will become available once processed by the carrier.

HUELLX is not responsible for temporary delays in displaying tracking information.

14. Delivery address

The customer is responsible for providing a complete, correct, and up-to-date delivery address.

If an order cannot be delivered due to incorrect or incomplete address details, additional shipping costs may be charged.

If a package is returned because it could not be delivered, HUELLX will contact the customer to discuss a new shipment.

15. Transfer of risk

The risk of loss or damage to the product transfers to the customer as soon as the package is delivered to the specified delivery address.

If the customer designates an alternative delivery location or third party, the risk transfers as soon as delivery has occurred at that location.

16. Retention of title

All delivered products remain the property of HUELLX until full payment for the order has been received.

As long as ownership has not transferred, the customer may not pledge, sell, or otherwise encumber the products.

17. Customs and taxes

For orders shipped to the Netherlands and Belgium, the applicable tax regulations apply.

If, in exceptional cases, additional import duties, taxes, or customs fees are imposed by the competent authorities, these will be borne by the customer, unless otherwise provided by law.

HUELLX has no influence over customs checks or the duration of customs procedures.

18. Right of withdrawal

If you are a consumer, you have the right to withdraw from the agreement without giving any reason within 14 days of receiving your order, in accordance with applicable consumer legislation.

The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), have physically taken possession of the product.

To exercise your right of withdrawal, you must unequivocally inform HUELLX of your decision within this period, for example by email via:

support@huellx.com

Upon receipt of your request, you will receive further instructions for returning the product.

19. Conditions for returns

To be eligible for a refund, the returned product must meet the following conditions:

· the product is unused;

· it is in its original condition;

· all labels and accessories are present;

· the product is returned in its original packaging if possible;

· the product shows no signs of use or damage caused by the customer.

HUELLX reserves the right to refuse a return, in whole or in part, if the returned product does not meet the above conditions.

20. Products that cannot be returned

For reasons of hygiene, safety, or product characteristics, certain items cannot be returned if the seal is broken or the product has been used.

These include, but are not limited to:

· opened hygiene products;

· worn or used items;

· products visibly damaged by improper use;

· gift vouchers;

· digital products;

· items whose return is legally excluded.

HUELLX currently does not sell personalized or custom-made products.

21. Return procedure

Before returning a product, the customer must contact our customer service.

Upon approval, the customer will receive:

· the return address;

· any additional instructions;

· information about further processing.

Returns sent without prior notification may be refused.

The customer is responsible for carefully packaging the return.

HUELLX advises using a shipping method with Track & Trace.

22. Refunds

Upon receipt of the return, HUELLX will inspect the product.

If the return is approved, the refund will be processed via the same payment method originally used for the order.

The refund typically occurs within 10 business days after the return is approved.

Any delays caused by banks or payment providers are beyond the responsibility of HUELLX.

23. Return costs

Unless explicitly agreed otherwise or legally mandated, the costs for returning products are borne by the customer.

If HUELLX has delivered an incorrect or defective product, the reasonable return costs will be borne by HUELLX.

24. Damaged, incorrect, or defective products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receipt via:

support@huellx.com

We may ask you for:

· clear photos of the product;

· photos of the packaging;

· a description of the problem.

After assessment, HUELLX may decide to:

· replace the product;

· issue a refund;

· an appropriate alternative solution.

25. Statutory warranty

HUELLX respects the statutory warranty as applicable under current consumer legislation.

This means that a delivered product must meet the reasonable expectations that the consumer may have of it.

The statutory warranty does not apply to damage caused by, among other things:

· normal wear and tear;

· improper use;

· incorrect maintenance;

· accidents;

· modifications made by the customer;

· damage caused after delivery.

26. Complaints procedure

If you have a complaint about a product or our services, please contact us via:

support@huellx.com

We strive to confirm every complaint within 2 business days and to handle it substantively as soon as possible.

If a complaint cannot be resolved by mutual agreement, the consumer's statutory rights remain fully applicable.

27. Liability

HUELLX strives to offer its website, products, and services as carefully as possible.

HUELLX is only liable for direct damage resulting from a demonstrable shortcoming in the execution of the agreement, insofar as this damage can be attributed to HUELLX according to applicable law.

Direct damage exclusively means:

· reasonable costs necessary to determine HUELLX's shortcoming;

· reasonable costs necessary to mitigate the consequences of the shortcoming;

· reasonable costs necessary to still properly execute the agreement.

HUELLX is not liable for indirect damages, including but not limited to:

· consequential damage;

· loss of profit;

· lost savings;

· loss of data;

· business damage.

HUELLX's liability is in all cases limited to the amount the customer paid for the relevant product or order, unless such a limitation is not permitted by law.

This limitation of liability does not apply if the damage is the result of intent or deliberate recklessness on the part of HUELLX.

28. Force Majeure

HUELLX shall not be liable for any failure to perform its obligations if such failure is due to circumstances beyond its reasonable control.

Force majeure includes, but is not limited to:

· natural disasters;

· extreme weather conditions;

· wars or conflicts;

· pandemics;

· government measures;

· strikes;

· disruptions at carriers;

· disruptions in internet, payment or communication systems;

· delays caused by customs authorities;

· problems with suppliers or logistics partners.

During a force majeure situation, the obligations of HUELLX are suspended as long as the situation continues.

If the force majeure situation continues for longer than a reasonable period, HUELLX has the right to terminate the agreement in whole or in part without any obligation to pay damages.

If an order has already been paid for and cannot be fulfilled due to force majeure, the customer will receive a refund of the amount already paid, insofar as delivery proves impossible.

29. Intellectual Property

All content on the HUELLX website, including but not limited to:

· texts;

· images;

· logos;

· designs;

· product photos;

· graphic elements;

· brand names;

· software;

· other digital materials;

are the property of HUELLX or its licensors and are protected by applicable intellectual property laws and regulations.

It is not permitted, without the prior written consent of HUELLX, to:

· copy website content;

· use images or texts for commercial purposes;

· reproduce products or designs;

· use trademarks or logos.

Use of the website does not grant the customer any rights to HUELLX's intellectual property.

30. Privacy & GDPR

HUELLX attaches great importance to the protection of personal data.

When processing personal data, HUELLX acts in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

HUELLX may process personal data for, among other things:

· processing and delivering orders;

· customer service;

· payment processing;

· communication about orders;

· improving our website and services;

· legal obligations.

The data collected by HUELLX may include:

· name;

· delivery address;

· billing details;

· email address;

· phone number if provided;

· payment information necessary for processing via payment partners.

HUELLX does not sell personal data to third parties.

Personal data may only be shared with trusted service providers who are necessary for the execution of the agreement, such as:

· payment providers;

· logistics partners;

· technical service providers;

· hosting providers.

Customers have the right to:

· request access to their personal data;

· request correction of data;

· request deletion of data where legally permitted;

· object to certain forms of processing;

· lodge a complaint with the competent privacy authority.

For more information, please refer to our separate Privacy Policy.

31. Cookies

HUELLX uses cookies and similar technologies to ensure the website functions correctly and to improve the user experience.

Cookies may be used for:

· technical functionality;

· visitor preferences;

· website usage analysis;

· improving our marketing activities.

By using our website, you accept the use of cookies in accordance with our cookie policy.

The customer can manage or disable cookies through their internet browser settings.

32. Applicable Law

All agreements between HUELLX and the customer are governed by applicable law.

For consumers residing in the Netherlands and Belgium, the mandatory provisions of Dutch and Belgian consumer law remain fully applicable.

These general terms and conditions shall be interpreted in accordance with relevant European, Dutch, and Belgian consumer protection legislation.

33. Disputes

HUELLX aims to resolve any disputes in mutual consultation with the customer first.

If a complaint or dispute cannot be resolved directly, the consumer has the right to use available legal dispute resolution options.

For consumers within the European Union, available out-of-court dispute resolution options can be used in accordance with applicable regulations.

If a dispute cannot be resolved amicably, it may be submitted to the competent court in accordance with applicable legal rules.

Consumers' rights to submit a dispute to a competent court remain fully preserved.

34. Changes to these General Terms and Conditions

HUELLX reserves the right to amend or supplement these General Terms and Conditions at any time.

The most recent version will always be published on:

https://huellx.com

Changes will not affect agreements that have already been concluded before the date on which the amended terms and conditions come into effect, unless legal provisions stipulate otherwise.

We advise customers to regularly consult the most recent version of these General Terms and Conditions.